Privacy Notice

Klineck is an Egypt-based clinic management software product. Contact our privacy team at [email protected].

Klineck is the product name used by its Cairo-based operator and is not represented as an incorporated limited-liability company.

Clinics control the patient and clinical information they enter into Klineck. Klineck processes it on their instructions, while separately controlling account, security, support, website, public-booking, and product-administration data.

We process clinic and staff identity, contact, role, authentication, passkey, two-factor, session, device, and activity information.

At a clinic's direction, we process patient identity and contact details, appointments, visit reasons, medical history, allergies, medications, diagnoses, prescriptions, lab files and results, insurance, invoices, payments, uploaded files, communications, audit records, and integration data.

Website and booking visitors may provide names, email addresses, phone numbers, clinic details, messages, appointment choices, visit reasons, verification codes, and guardian confirmations. Technical records may include IP address, browser, device, security events, and the necessary language cookie.

We use information to provide and secure the private beta, authenticate users, support clinic workflows, create and manage bookings, deliver communications, operate integrations, troubleshoot, prevent misuse, comply with law, establish or defend legal claims, and improve reliability.

Lawful bases may include contract, legal obligation, legitimate interest, legal claims, and consent. Sensitive health and children's information require the additional permissions required by Egyptian law.

Klineck may send limited information to approved AI-provider categories for de-identified medication summaries and lab-result structuring. We configure or contract those providers not to train models on customer or patient content.

AI output is assistive and must be reviewed by an authorized qualified clinician. Klineck does not use patient health information for advertising or marketing.

Information may be shared with infrastructure, database, object-storage, security, error-monitoring, queue, communications, AI, and support-provider categories. Optional clinic-enabled integrations may receive information needed for video meetings, messaging, or drug search.

Some providers process information in the United States or European Economic Area. We use the contractual, technical, organizational, consent, and authorization measures required for transfers from Egypt.

Clinic-controlled information is kept while the clinic account is active and as needed for clinic instructions, legal duties, disputes, security, fraud prevention, and limited backup cycles. Clinics determine medical-record retention subject to applicable law.

We delete or anonymize information when no longer needed unless law requires or permits retention. Patient or booking requests may need to be coordinated with the clinic controlling the record.

We use access controls, authentication safeguards, audit records, encryption-supported services, backups, monitoring, and role-based permissions. No online service can guarantee absolute security.

A parent or legal guardian may book or authorize processing for a minor. Children may not create clinic staff accounts.

Subject to Egyptian law, you may request access, correction, deletion, restriction, portability or a copy, object, withdraw consent, and complain. Contact [email protected] or Egypt's Personal Data Protection Center.

Klineck uses the necessary klineck_locale cookie to remember English or Arabic. Authentication and security services may use other necessary cookies. We do not sell personal information or serve third-party targeted advertising.

We may update this notice as the beta, providers, or law changes. Material changes receive a new version date and renewed notice or consent where required.